Refund Policy

​At Saltwater Soapery, we stand behind the quality of our handcrafted soaps and bath products. Your satisfaction is important to us, and we want you to love your purchase. Due to the nature of our products (personal care and hygiene), we have specific guidelines for returns and exchanges.

1. General Returns and Exchanges (Change of Mind)

We do not accept returns or offer exchanges for products that have been opened, used, or if the customer has simply changed their mind about the scent or product type.

• All sales are considered final once the product packaging has been removed or the product has been used.

• We encourage customers to read product descriptions carefully, including ingredient lists and scent profiles, before purchasing.

2. Damaged or Defective Items

If your items arrive damaged, defective, or if you received the wrong item, we will happily offer a replacement or a full refund.

• Eligibility Window: You must notify us within [7] days of receiving your order (based on the carrier's delivery date) to report any damages or defects.

• Required Documentation: To process a refund or replacement for damaged goods, you must provide:

  1. Your order number.

  2. A clear photograph of the damaged item(s).

  3. A clear photograph of the shipping box and packaging materials.

Please send this information to SaltwaterSoapery@gmail.com. We will assess the situation and cover all shipping costs associated with a replacement if the claim is approved.

3. Allergic Reactions

While all our ingredients are listed on our packaging and website, we understand that sensitivities can occur. If you experience an allergic reaction, discontinue use immediately.

• Saltwater Soapery is not responsible for individual skin sensitivities. We encourage customers with known allergies to review the ingredient list thoroughly before purchase.

• We cannot offer refunds or exchanges for allergic reactions unless a product was incorrectly labeled.

4. Processing Refunds

If a refund is approved (e.g., for damaged goods where a replacement is not possible or desired), the refund will be processed to your original method of payment.

• Please allow [5-10] business days for the funds to appear back in your account, depending on your bank or payment provider.

5. Contact Us

If you have any questions about our Refund and Exchange Policy, please contact us with your order details:

Email: [Your Customer Service Email Address] Subject Line: Refund/Exchange Inquiry - Order #[Your Order Number]